Withdraw or return your IJtem?

Right of Withdrawal

The consumer has the right to cancel an agreement relating to the purchase of a product and/or service within a cooling-off period of at least 14 days, without giving any reason. The trader may ask the consumer for the reason for cancellation, but may not require the consumer to provide one.

The cooling-off period begins on the day after the consumer, or a third party designated by the consumer in advance (other than the carrier), receives the product. If the consumer has ordered several products in the same order, the cooling-off period begins on the day after the consumer, or a third party designated by the consumer, receives the last product. The trader may refuse an order for several products with different delivery times, provided that the consumer has been clearly informed of this before placing the order.

Complete the withdrawal form here.

Returning products to IJshop

Want to return something? No problem.
It’s probably not what you had in mind – and it’s certainly not what we had in mind either – but sometimes you may want to return your order for whatever reason. Whatever the reason, you can cancel your order within 14 days of receiving it, without giving a reason. You then have another 14 days to send your order back to us.

How does returning something work?
Returning your order is easy. Simply go to https://retourijshop.shipping-portal.com/rp/ and create a return order in just a few clicks. It’s hardly any work, as we already have most of your details. The system will then show you where you can drop off your return. We’ll cover the return shipping costs, so all you need to do is drop off your order at the designated post office. Once we receive it back in good condition, we’ll refund the full purchase amount.

I should have ordered something else… Can I exchange it?
Made the wrong choice and want to exchange your order for something else? The same process applies. Simply follow the return steps above. If the product is still in a resalable condition, we’ll refund your money and you can use it to place a new order.

Help! I entered the wrong address… Can this still be fixed?
If you catch it in time, yes. As soon as you notice the mistake, send us an email at ijshop@brouwerijhetij.nl. If we see your message in time, we can still update the details on our end.

IJshop return address
Brouwerij ’t IJ
Cruquiusweg 98W
1019 AJ Amsterdam